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Privacy Policy

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Privacy Policy

Select Payment System Privacy Notice

Overview

1. We gather and process your personal information in accordance with this privacy notice, and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

2. Aspens-Services Limited is a Company registered in England and Wales under company number 06886456. The Company’s registered office address is Ground Floor, Teme House, Whittington Hall, Whittington, Worcester, WR5 2RY and the telephone number is 01905 759 613. We are registered on the Information Commissioner's Office Register; and act as the data controller for the information held on parents and teachers. The school acts as the data controller for the information relating to a child. Our designated Data Protection Officer can be contacted in relation to this Policy and in respect of any additional information at the above address, or at dpo@support-services.com

Information that we collect

3. We process your personal information to meet our legal, statutory and contractual obligations, and to provide you with our products and services. We will never collect any unnecessary personal data from you, and do not process your information in any way, other than as specified in this notice.

4. The personal data that we may collect from you is:

Parents declaration at the point the account is created.

Title

First Name

Last Name

Email

An encrypted Password

Telephone

An answer to a security question.

We keep a transaction log of your top up payments.

Teacher Data:

This is declared by the school to us during initial set up

Title

First Name

Last Name

Email

Telephone

Top up payment log stored against the teachers too.

Child Data:

Declared by the school by uploading it into the system directly.

First Name

Last Name

What school they are from

Their FSM entitlement eligibility

School Class

Dietary Requirements

How we use your personal data (legal basis for processing)

5. We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:.

Contractual obligation; - Provision of Data is necessary for the performance of any agreement with you
Legitimate interest - Processing data is in the interests of both parties in order to supply and improve our services to you
Consent - for specific purposes such as direct marketing.

Your Rights

6. You have the right to access any personal information we process about you and to request information about: -

● What personal data we hold about you

● The purposes of the processing

● The categories of personal data concerned

● The recipients to whom the personal data has/will be disclosed

● How long we intend to store your personal data for

● If we did not collect the data directly from you, information about the source

7. If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

8. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

9. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

10. We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Select uses the Stripe Online Payment System to provide on-line payment services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Stripe https://stripe.com/gb

Safeguarding measures

11. We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Transfers Outside the EU (if applicable)

12. Personal data in the UK is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. The data we store is held on servers outside of the UK but remains in Europe which is approved by the UK government as being adequate for the purposes of data protection. Should any data be required to be transferred outside of the EU the Company will ensure adequate safeguards are in place before transfer.

13. You are not obligated to provide your personal information to us, however, as this information is required for us to provide you with our services/deliver your products, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

14. We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

15. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

16. We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Cookie Policy

Select uses only essential cookies, as follows:

Session cookie to keep track of you as you progress through the system after the login page. Each user must have one of these.

Login tracking cookie which records information as you login i.e. your login IP address, the type of device you use, and password success/failure. This allows us to identify any device type related issues and mitigate against fraud.

We only use essential cookies to ensure your use of the system is secure. Click "Cookie Policy" to learn more. Ok Cookie policy